Terms & Privacy

Who we are
Our website address is: famcastle.com

famcastle.com, together with its affiliates and subsidiaries (“Company”, “we”, “us”, “our”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the Company website (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Personal information is defined as any information, which in itself or in combination with other information, can be used to identify you or link to you, including but not limited to name, address, email address or telephone number.

This policy applies to information we collect on this website.

We gather two types of information about customers: data that comes to us as a result of placing an order or by contacting (through contact form) or by emailing us.

We also gather data through aggregating tracking information derived mainly by tallying page views throughout our site and/or pages and click through on our advertising.

The data includes email correspondence, customer names, billing information, and contact information. Email correspondence consists of any email sent with any questions or comments. Any email received is retained and the email address is stored for use by our staff.

Email addresses are not released to any outside party unless specifically requested by customer sending email. Customer names consist of the first and last name of customers who inquire or place an order on our website. This information is retained for use by our staff or the payment gateway.

Customer names are not released to any outside party unless required for purpose of ordering and/or delivery of order. Billing information consists of information required to bill an order the customer has placed. The billing information is retained as required by law for accounting reasons. This information is not released to any outside party. Contact Information consists of information the customer has provided us for staff to contact them regarding a question or an order. This information is retained for use by our staff.

You may cancel the subscription anytime.

Information We Collect

The type of personal information we collect depends on how you interact with us and which services you are receiving from us. We collect several types of personal information from and about users of our website, including:

Contact information: such as name, postal address, e-mail address, telephone number, and similar contact information.
Account information: such as credential details and information for any services that you may make use of on our site.
Browsing information: including network and connection information (including IP addresses), device and browser identifiers, information collected through cookies, web beacons, login data, browser type and version, time zone settings and locations, operating platform, and other technology on the devices you use to access the website and similar information.
Usage history information: including your search queries on the website, your preferences, interests, any feedback and survey responses.
User information: including communications, reports, complaints, comments, feedback, information that you provide by filling in forms on our website, and other information provided at the time of registering to use our website or requesting further services and/or products.

We do not collect any special categories of personal data about you (this includes but is not limited to details about your race or ethnicity, religious or philosophical beliefs, gender orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Usage Tracking

We tracks user traffic patterns throughout all of our sites. We sometimes tracks and catalogs the search terms that customers enter in our Search function, but this tracking is never associated with individual customers.


A cookie is a small data file that certain Websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited. But the only personal information a cookie can contain is information you supply yourself.

A cookie can’t read data off your hard disk or read cookie files created by other sites. We may uses cookies to track user traffic patterns (as described above), when you click an ad. Our advertising system may deliver a one-time cookie to better track ad impressions and click rates.

If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You can refuse cookies by turning them off in your browser. You do not need to have cookies turned on to use our website. However, you do need cookies to participate in some of our affiliate programs, but that is clearly explained at the time of acceptance of that program.

Electronic Newsletters

We offer newsletters to customers who choose to sign up for this service. We gather the email addresses of customers who voluntarily subscribe. The email tracking system recognizes the URL that was clicked and records some information about you and your computers, such as the email address that you provided to us, the browser, operating system, and IP address. We also uses the feature of your browser to set a “cookie” on your system. This allows us to measure and report the click through rate on emails delivered and then better determine future content.

Third-party Links

This website may include links to third-party websites, embedded plug-ins, and/or applications. Clicking on such links or enabling such plug-ins or applications may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Having Problems?

In case, you have any problem(s) please fill the contact form along with your FamCastle email address.